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Where are my digital downloads?
If you have purchased full resolution image, you will be able to find your downloads by following these steps:
Log into your account---Click on 'My Account' in the top right--Click on 'My Pictures'
Your purchased full resolution downloads will be here. It can take up to 5 business days after payment has been processed for your images to appear in this folder.

I was unable to download my images before they expired, what do I do?
Please contact us at: info@fandsenterprises.com

Do I need an account to view photos?
No. You do not need an account to view galleries or photos. However, you will need to create an account in order to save anything in a shopping cart or a favorites area.

Will the pictures I select stay in my shopping cart and favorites?
You favorites will remain until the gallery from which they came expires. Your shopping cart will remain until: (1) you place the order (2)the gallery has expired or (3) it has been over 90 days.

How do I contact you?
Email is the best way to contact us, as we are often out of the office at an event. The best email is:
You can also contact us by phone at: 1-434-542-5331

What are your office hours?
Typically we have someone in the office Monday- Friday 9am-5pm. However, we are a mobile photography unit and during busy season (May-October) we may have all teams on the road for a week at a time. If you leave a voicemail with your phone number and the reason for your call we will get back to you as soon as possible.

Can I place my order on the phone?
Yes! Our office number is 1-434-542-5331
Payment is still done online through PayPal, you will receive an invoice when you order has been entered.

Can I pay with a check?
We no longer accept check as payment.

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password please contact us directly at 434-543-5331.